Number of users dissatisfied with the access system

Almost half of the users of the federal government’s system for access to information requests say they were unable to have their demands resolved after using the platform during the government of President Jair Bolsonaro (non-party). The data are from the Comptroller General of the Union (CGU) and were released last Friday (10).

The percentage soared in relation to the administration of former president Michel Temer (MDB). From the beginning of 2019 to September of this year, 44% of users said they had not had their requests fulfilled. There was growth of more than 10 percentage points. In the government of emedebista, only 32% negatively evaluated the service.

Indicators of the fulfillment of requests for access to information in the government Bolsonaro / Reproduction / CGU


Indicators of the fulfillment of requests for access to information in the Temer government / Divulgação/CGU

Public manager Laila Bellix, a specialist in transparency and access to information policies, told the Brazil in fact that the numbers must be analyzed by the CGU.

“The growth in the percentage of people who unsatisfactorily assess the fulfillment of requests for access to information should be a point of attention for the transparency policy in Brazil. It is important to monitor the quality of the response. It is not just the service that matters in transparency, the level of citizen satisfaction is equally important,” he said.

“It is essential that the CGU pay attention to this element and that it thinks about training policies for public servants themselves to improve the response to requests for access to information,” said Bellix.

:: Ministry of Health is the folder that most ignores requests for access to public information ::

The report sought out the CGU, responsible for managing the system and for complying with the Access to Information Law (LAI), to verify the organization’s justification for the growing dissatisfaction of users with the system. Until the publication of this article, there was no return.

Among the main problems pointed out by system users heard by the report are the sending of unsatisfactory answers, non-compliance with the legal deadline for return and the use of the General Law for the Protection of Personal Data as a justification for denying access to public information.

In a balance released on September 10 of this year, the CGU highlights that the Integrated Platform for Access to Information and Ombudsman has already received more than 2 million manifestations since its creation. “Fala.BR is the result of the evolution of the e-SIC and e-Ouv systems, developed by CGU since 2012 and 2014, respectively,” stated the agency.

The article also consulted the Panel Resolveu?, maintained by CGU, and analyzed the main quantitative data regarding the receipt and treatment of manifestations in Fala.BR. The panel presents the main indicators of compliance with the Access to Information Law.

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The percentage of requests answered after the deadline is practically the same since the creation of the electronic system to comply with the Access to Information Law, in 2012. During the administration of former president Dilma Rousseff (PT), it was approximately 9%. The percentage is similar to those of the Temer (8%) and Bolsonaro (7%) management.

In the current government, the bodies that take the longest, on average, to respond to requests for information are the Banco do Brasil Foundation (1,529 days), the Ministry of Communications (1,429 days) and the Department of Aquaculture and Fisheries (1,079 days).

Currently, Fala.BR receives manifestations addressed to more than 300 bodies and entities, in addition to being offered to subnational entities through voluntary adhesion, through the National Network of Ombudsman Offices (ReNOuv) and the Strengthening of Ombudsman Offices Program (PROFORT).

Edition: Vivian Virissimo

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